Question 1

What cities do you cover?

Accepted Answer

We are a global company - we deliver computer rental equipment to most of the world's major cities. Contact us to find out if we can provide delivery to your country.

Vernon Computers has distribution centres and offices in the following cities:
Lurgan, Northern Ireland, UK
Norwalk, CT. USA
Raleigh, NC. USA
Redmond, WA. USA
Mississauga, Canada

Question 2

What countries do you cover?

Accepted Answer

We can cover United Kingdom, USA and Europe countries. Contact us to find out more.

Question 3

What size events do you usually cover?

Accepted Answer

We can cover any size event - whether you're interested in renting laptops, desktops, tablets, or monitors. We offer bulk rentals for large events, and extra equipment on high quality orders in case of a hardware malfunction.

Question 4

Do you offer multi-year discounts?

Accepted Answer

Yes, we're happy to arrange multi-year discounts for our regular customers. Contact us for details.

Question 5

What is average time on shipment after order received?

Accepted Answer

Once order come in, it can be packed and shipped within 24 hours.

Question 6

Can we request custom configuration (HDD, RAM, etc.) or are rentals standard only?

Accepted Answer

Yes, we can supply machines with standard configurations, or custom configurations. When you request your quote, please specify any customization you may need, including programs and applications.

Question 7

Is an OS provided with my computer rental?

Accepted Answer

An operating system is provided for each machine that we rent out. Our Tier 1 systems support Windows and MAC.

Question 8

What about liability? Where does your liability end and our begin?

Accepted Answer

Our liability ends, and your begins, upon delivery. We require that our customers make sure that our hardware is in a safe and secure location. For hardware related issues Vernon will supply spares for easy and timely swap-out. Vernon is not responsible for damage, theft or end user related problems, customer will be billed as determined.

Question 9

Do you backup the machines prior to the event?

Accepted Answer

We hold a copy of the image on our server. We also send imaged hot swaps which are kept on site to swap out with any unit that may need service.

Question 10

Are the machines tested before they are shipped to our event?

Accepted Answer

All machines are tested, cleaned, and virus free. We provide a fresh OS load with updated patches on each machine.

Question 11

What is your rental procedure after I receive my equipment?

Accepted Answer

Step 1: Receive order.
Step 2: Use product through the length of your rental.
Step 3: Extend rental period or return equipment. We will book a collection by courier to collect it from your provided address.
Step 4: Pack & seal box with equipment and wait for courier to collect.

+44 28 3834 9898

Frequently asked questions